FAQ

WHAT IS THE BEST WAY TO RESERVE YOUR FILM MAKING SERVICES?

You can send us a Whatsapp to: +52 9842404458 or email us at reeloveinfo@gmail.com

CAN I CREATE MY OWN PACKAGE BASED ON MY NEEDS?

Of course you can, please tell us your ideas and specific needs.  We will design a wedding video package that will fit perfectly with you.

Where and how can we meet?

We usually meet our clients via email first, then we make a phone call or through Skype, we prefer Skype because we can see our client’s faces!  =)

DO YOU DO WEDDING CINEMATOGRAPHY EXCLUSIVELY?

Yes definitely we are specialists in this field. Reelove is our life’s work and one of our greatest passions.

 

WHAT LOCATIONS HAVE YOU FILMED WEDDINGS AT?

In Mexico:Cordoba Veracruz, The Port of Veracruz, Huatulco, Ixtapa, San Miguel de Allende, Puerto Vallarta, Puebla, Atlixco, Xpuha, Cancun, Mayan Riviera, Lagos de Moreno, Guadalajara, Tulum, Acapulco, Ensenada, Tijuana, Mexico City, Durango, Zacatecas, Guanajuato, Chihuahua, Nayarit Riviera, San Pancho, Los Cabos, Juarez, Sayulita, Mazatlan, Culiacan, Valle de Bravo, Costa Alegre, Cuernavaca, Todos Santos, Wine Route in Baja California, Monterrey, Parras Coahuila, Cuatro Ciénegas Coahuila, San Cristóbal de las Casas, Campeche, Michoacán, etc.

HAVE YOU FILMED ABROAD, AND WHERE?

Toronto, Chicago, New York, Scottsdale, San Diego, New Orleans, Cadiz, Malaga, Peru, Argentina and Brazil.

HOW MANY PEOPLE TRAVEL WITH YOU TO A WEDDING?

Usually only two people travel to the majority of the events, but it mostly depends on the video package you choose.

 

Are your costs the same for destination weddings in Mexico and international destinations?

Our prices are exclusive for wedding destinations in Mexico.

For international weddings the costs will be adjusted depending on the destination, wedding characteristics, transportation, lodging and traveling expenses in the host country.

What is a Reelove wedding video like? Can I see a complete video? 

Give us a message and we will send you the link to a Reelove full length wedding movie.

How do you work alongside the official wedding photographers and other wedding vendors?

We usually love to work very close with all the wedding providers, we like creative collaboration and teamwork.

We enjoy meeting new photographers and to learn how they work at wedding day, working as a team always brings everyone better results.

 

DO YOU WORK INTERNATIONALLY?

Yes we do International wedding destinations.

 

WHERE ARE YOU LOCATED?

We are located in Tulum at the Riviera Maya, from here we travel anywhere our clients want us.

 

DO YOU OFFER OTHER TYPE OF VIDEOS OTHER THAN THE WEDDING DAY VIDEO? 

We can do practically any kind of videos, we are open with the ideas and concepts and we love to connect with our clients vision.

We have created three different concepts for our clients videos: save the date video, trash the dress video and a video concept called: “you”.

You can find those products on Reelove product brochure (on the “extras” page).

 

WHAT ARE THE PAYMENT OPTIONS?

We accept PayPal deposit and International bank deposits too. 

You can split the payment of Reelove services in three parts. One payment for blocking the date and the other two payments before the wedding event.

ARE YOU INSURED TO WORK AS WEDDING VIDEOGRAPHERS?

Yes of course, everyone in our team is insured.

 

DO YOU HAVE A BACKUP FOR THE EQUIPMENT YOU TAKE TO THE WEDDING?

Yes we always carry an extra of everything on our filmmaking backpack: cameras, lenses, audio recorders, lights, memory sticks and batteries. 

DO YOU HAVE ANY BACKUP FOR THE VIDEO FOOTAGE THAT YOU GET FROM THE WEDDING?

Yes we have a triple hard drive backup in different places and two more online backups. We will never lose your file ever. 

 

WHAT TIME DO YOU START/STOP FILMING THE WEDDING?

It depends on the video package you have selected, we usually start filming at noon and finish once the reception party is over.

 

HOW DOES YOUR TEAM MOVE DURING FILMING ON WEDDING DAY?

Our method is based on the idea of being invisible to our clients and invitees along the wedding day. We love to work in a very personal manner with our clients, but always avoiding being invasive and protagonists.

We use the least amount of equipment as possible, that way we can go unnoticed by the guests. Our main tool is a camera and a smile behind it.  =)

WHAT CRITERIA DO YOU USE TO EDIT A WEDDING VIDEO?

To achieve a final video, we use a lot of creative resources and different criteria. All it´s based on our clients personality and their specific needs.

Any of our clients videos are unique, because all our clients have a unique way to see life.

Editing our wedding videos is a delicate and personal task and it is the most demanding part on the whole process.

Editing a video requires knowledge on cinematography skills, editing techniques, color grading, compositing, lighting, storytelling, rhythm, sound design and more.

We love to balance the artistic and technical part of the story and take advantage of the team work.

WHAT ABOUT THE MUSIC FOR MY WEDDING VIDEO?

We usually ask our clients to provide us with their top ten playlist. So we can use that list as a reference, for searching music themes that have the same feel and vibe.

Finding the songs for a client wedding project requires so many hours of research. We spend days listening different songs that transmits different emotions. We like to use songs that reflects our clients way.

Do you keep a backup of my wedding video with you?  (The final edited video) 

Yes, we have a back up on any of our clients wedding movies on the internet.

Can I make changes to my wedding video?

Yes of course, minor changes can be made at no additional cost. Major modifications in the structure of the video will have an additional editing charge.

 

HOW IS MY WEDDING VIDEO DELIVERED?

Our videos are delivered online.

 

CAN I HAVE A BLURAY DISC WITH MY WEDDING VIDEO?

Of course you can, the cost for the creation of a BLuRay is $150 dollars.

CAN I GET ALL THE ORIGINAL VIDEO FOOTAGE  THAT WAS FILMED ON WEDDING DAY?

Yes we can share with you the original video footage via Google Drive. The cost for the original video footage is $300 dollars.

WHEN WE RECEIVE OUR WEDDING VIDEO?

Four months after the wedding day, we will contact deliver your wedding video.

WHAT IS THE COST OF YOUR SERVICES?

Our packages start at $3500 dollars.

Please contact us and we will send you all the info about our packages and products!

CAN I CUSTOMISE MY WEDDING VIDEO?

Completely, please let us know what would you love to have.

YOUR COSTS INCLUDES TRAVEL EXPENSES?

Our costs include travel expenses only in the Riviera Maya area. For wedding events outside the area travel expenses will apply.

 

HOW CAN I SEPARATE MY WEDDING DATE WITH REELOVE?

To reserve a date with Reelove, it would be necessary to make a first payment corresponding  to the fifty percent of total cost.

Before any transaction we would send you a contract for your revision and authorization.

If you are interested in hiring us please give us a call, we would love to meet you!

 

Email us at the following:

contacto@reelove.com

hola@reelove.com